Cancellation policy

CHULA Subscription — Cancellation Policy

Cancel anytime, no minimum commitment

There’s no lock-in and no minimum number of orders. You can cancel your CHULA subscription at any time.

How to cancel

Manage your subscription through the link in any CHULA order confirmation or renewal email, or in your account at chulafoods.com. From there you can cancel, pause, skip a delivery, or change your delivery frequency and address.

You can also email ana@chulafoods.com and we’ll cancel it for you within 1 working day.

Timing

Cancellations take effect immediately for all future orders. To avoid being charged for your next delivery, cancel at least 24 hours before your renewal date. We send a reminder email 3 days before every renewal so you always know what’s coming.

Orders already dispatched

If an order has already been processed or dispatched, we can’t cancel that delivery — but your subscription will end and you won’t be charged again.

Refunds

As a food and drink product, CHULA is exempt from the standard 14-day right to cancel under the Consumer Contracts Regulations 2013. If your order arrives damaged or faulty, see our Refund Policy — we’ll replace it or refund you in full.

Pausing instead

Going away, or just stocked up? You can pause your subscription or skip a single delivery rather than cancelling — your 10% subscriber discount stays with you.