Terms of service

CHULA — Terms of Service

Last updated: September 2026

1. Who we are

This website is operated by Alegria Group Limited, a company registered in England and Wales (Company Number: 16896665), trading as CHULA.

Registered address: 71-75 Shelton Street, London WC2H 9JQ
Contact email: ana@chulafoods.com

References to "CHULA", "we", "us", and "our" in these terms refer to Alegria Group Limited.

2. Accepting these terms

By placing an order on chulafoods.com, you confirm that you have read and agree to these Terms of Service, our Privacy Policy, and our Refund Policy. If you do not agree, please do not use our website or place an order.

3. Products

We sell CHULA Cacao Water — a food and drink product made from cold-pressed Ecuadorian cacao juice and triple-filtered water.

All product descriptions, images, and information on our website are as accurate as reasonably possible. Product photography may vary slightly from the actual product received. Ingredients and nutritional information are as stated on the product label — always refer to the label for the most current information.

Products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

4. Pricing

All prices are displayed in British Pounds Sterling (GBP). The price you pay is the price shown at the time you place your order. We reserve the right to change prices at any time.

5. Orders and contract formation

When you place an order, you are making an offer to purchase our products. Your order is confirmed when you receive an order confirmation email from us. This is when the contract between you and Alegria Group Limited is formed.

We reserve the right to cancel or refuse any order, for example if a product is out of stock, if there is an error in the price or product description, or if we are unable to verify payment. If we cancel your order after payment has been taken, we will issue a full refund.

6. Payment

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Shop Pay
  • PayPal
  • Apple Pay and Google Pay

Payment is taken at the time of order. All transactions are processed securely. We do not store your payment details.

7. Delivery

We currently deliver to addresses in England, Scotland, and Wales only.

Standard delivery (48hr): 1 box — dispatched by Royal Mail, delivered within 2 working days.

Express delivery (next working day): 2 or more boxes — dispatched by DPD, delivered the next working day.

Orders placed before 2pm on a working day are dispatched the same day. Orders placed after 2pm, or on weekends and bank holidays, are dispatched the next working day.

Delivery timescales are estimates and not guaranteed. We are not responsible for delays caused by circumstances outside our control, including carrier delays, extreme weather, or failed delivery attempts.

If your order has not arrived within the expected timeframe, contact us at ana@chulafoods.com and we will investigate.

8. Food safety and storage

CHULA Cacao Water is a food product. Please follow the storage instructions on the label:

  • Store below 25°C before opening
  • Refrigerate after opening
  • Consume within 3 days of opening
  • Do not consume after the best before date shown on the bottle

We are not responsible for any adverse effects resulting from failure to follow storage or consumption instructions, or from consuming the product after its best before date.

9. Allergens

CHULA Cacao Water contains no declared allergens. For the most up-to-date and accurate allergen information, always refer to the product label. If you have specific dietary requirements or allergies, please check the label carefully before consuming.

10. Cancellation and returns

As a food and drink product, CHULA is exempt from the standard 14-day right to cancel under the Consumer Contracts Regulations 2013.

If your order arrives damaged, faulty, or not as described, please refer to our Refund Policy at chulafoods.com/policies/refund-policy. Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms.

11. Limitation of liability

To the fullest extent permitted by law, Alegria Group Limited shall not be liable for any indirect, incidental, or consequential losses arising from the purchase or consumption of our products, beyond the value of the order placed.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Intellectual property

All content on chulafoods.com — including the CHULA cacao name, logo, brand assets, product photography, copy, and design — is the property of Alegria Group Limited and protected by UK intellectual property law.

You may not reproduce, distribute, or use any content from this website without our prior written permission.

13. Privacy

We handle your personal data in accordance with our Privacy Policy, available at chulafoods.com/policies/privacy-policy. By placing an order, you consent to the collection and use of your data as described in that policy.

14. Changes to these terms

We reserve the right to update these Terms of Service at any time. The date of the most recent update is shown at the top of this page. Continued use of our website after changes are made constitutes acceptance of the updated terms.

15. Governing law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or from your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For any questions about these terms:

Email: ana@chulafoods.com
Post: Alegria Group Limited, 71-75 Shelton Street, London WC2H 9JQ