Refund policy

CHULA — Returns & Refund Policy

We want every bottle of CHULA to arrive in perfect condition. If something goes wrong, we'll make it right.

Damaged or faulty on arrival
If your order arrives damaged, leaking, or not as described, contact us at ana@chulafoods.com within 48 hours of delivery with your order number and a photo. We will arrange a replacement or full refund within 5 working days. You do not need to return damaged items.

Wrong item received
Contact us at ana@chulafoods.com within 48 hours of delivery with your order number and a photo. We will send the correct item immediately.

Opened or unwanted products
As a food and drink product, we are unable to offer refunds or exchanges on opened items or change-of-mind returns. This is standard for food products and does not affect your statutory rights under the Consumer Rights Act 2015.

Contact
ana@chulafoods.com · Alegria Group Limited, 71-75 Shelton Street, London WC2H 9JQ
We aim to respond within 1 working day.