Shipping policy
CHULA Shipping Policy
We want your CHULA to reach you quickly, safely and ready to drink.
Where we deliver
We currently deliver to England, Scotland and Wales.
We do not currently offer delivery to Northern Ireland, the Channel Islands, the Isle of Man or international destinations.
Delivery costs
Shipping costs are calculated and shown at checkout based on your order and delivery address.
The delivery price shown at checkout is the price you will pay for shipping. From time to time, we may offer promotional shipping rates.
When will my order be dispatched?
Orders are dispatched Monday to Friday.
Orders of 1 pack
Single-pack orders are sent using Royal Mail 48, with delivery aimed within approximately 2 working days.
Orders of 2 or more packs
Orders of 2 or more packs are sent using DPD Next Day.
Orders placed before 2pm Monday to Friday are dispatched the same day. Orders placed after 2pm, at weekends or on UK bank holidays will be dispatched on the next working day.
Delivery times are estimates and may vary depending on your delivery address, courier network and circumstances outside our control.
Tracking
At present, we do not provide customers with a tracking link for orders.
Damaged or leaking bottles
We package CHULA carefully, but occasionally products may be damaged during transit.
If your order arrives damaged, leaking or otherwise unusable, please email ana@chulafoods.com as soon as possible and include:
- Your order number
- A description of the problem
- A clear photograph of the damaged product and packaging
We will review the issue and, where appropriate, arrange a replacement or refund.
Delivery issues
Please make sure your delivery address is correct when placing your order.
If a parcel cannot be delivered because of an incorrect or incomplete address, refusal of delivery or other circumstances attributable to the delivery information provided, additional delivery or return charges may apply.
Certain remote or special postcode areas may also be subject to different delivery arrangements or charges. Where applicable, the shipping cost presented at checkout will apply.
Questions about your delivery?
For any questions about your order or delivery, please contact: